Shipping, Returns & Order Issues
Made Just for You
Every Copper Donkey T-shirt is made especially for you after your order is placed. Because our products are printed on demand through our production partner, we do not maintain mass inventory or ship from a traditional warehouse.
Returns and Exchanges
Because each item is custom-produced for your order, we are unable to accept returns or exchanges for:
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Choosing the wrong size or color
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A change of mind
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Buyer’s remorse
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Personal preferences regarding fit or style
Please carefully review the product description, color selection, sizing chart, shipping address, and other order details before completing your purchase.
Damaged, Defective, Misprinted, or Incorrect Items
Please contact Copper Donkey within 30 days of delivery if your order arrives:
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Damaged
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Defective
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Misprinted
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In the wrong size, color, or product due to a production error
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Different from what you ordered due to a fulfillment mistake
Include your order number and clear photographs showing the item, the printed design, and the problem. Additional photographs or a short video may be requested when needed to evaluate the issue.
Once the claim has been reviewed and approved, the affected item may qualify for a complimentary replacement or a refund. In most cases, you will not need to return the defective item. Please do not mail an item back unless Copper Donkey specifically instructs you to do so.
Minor variations that are considered normal within the printing or manufacturing process may not qualify as defects.
Order Changes and Cancellations
Contact us immediately if you need to request a change or cancellation. Orders can sometimes be changed or canceled before they are submitted for production.
Once an order has entered production, cancellation or modification may no longer be possible. This includes changes to the product, size, color, design, shipping method, or delivery address.
Production and Shipping
Estimated delivery dates include the time required to produce your item and the time required for the shipping carrier to deliver it. All production and delivery dates are estimates and are not guaranteed.
Delivery may be affected by carrier delays, severe weather, holidays, customs processing, incorrect addresses, service disruptions, or other circumstances outside Copper Donkey’s control.
Tracking information will be provided after your order ships whenever tracked shipping is available. Some shipping services may provide limited tracking updates.
Shipping Addresses and Delivery Problems
Please carefully review your name and complete shipping address at checkout. Copper Donkey is not responsible for delays, failed deliveries, returned packages, or lost shipments caused by an incorrect or incomplete address supplied by the customer.
When an order is returned to the sender or cannot be delivered because of an address error, additional production or shipping charges may be required to send a replacement.
If tracking shows that an order was delivered but you cannot locate it, please check with members of your household, neighbors, your building management, and the shipping carrier. Contact Copper Donkey promptly if you still need assistance.
Applicable Consumer Rights
This policy does not limit any rights or remedies available to you under applicable consumer-protection laws.